Return, Exchange & Refund Policy

Thank you for shopping with PrettyZoya. We strive to deliver high-quality products and a smooth shopping

experience. If you are not fully satisfied with your purchase, please review our policy below.



1. Return & Exchange Eligibility

• The request must be raised within 7 days of delivery.

• The product must be unused, unworn, unwashed, and in original condition.

• All tags, packaging, and labels must be intact.

• The product must have been purchased from PrettyZoya official website or authorized sales

channels.

• PrettyZoya reserves the right to reject returns if the product shows signs of usage or damage.

2. Size Exchange Policy

• One free size exchange is allowed per order.

• Exchanges are subject to product availability.

• Customers must ensure the product is in original condition before exchange pickup.

3. Refund Policy

• All products are eligible for return and refund if the request is raised within the eligible period and the

product meets the return conditions.

• For returns not related to damaged or incorrect product delivery, a 40 return handling fee will be

deducted from the refund amount.

• If the product received is damaged or incorrect, the full refund will be issued without any deduction.

• Refunds will be issued to the original payment method used during purchase.

• Refunds are typically processed within 7–10 business days after the returned item is received and

inspected.

4. Cash on Delivery (COD) Orders

• For Cash on Delivery orders, refunds will be processed via bank transfer or UPI after the returned

product has been received and verified.

5. Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

• Customers may be asked to provide photos of the product and order details.

• Once verified, PrettyZoya will arrange a replacement or full refund.

6. Important Notes

• PrettyZoya reserves the right to deny returns that do not meet the policy conditions.

• Returns for purchases made through third-party marketplaces or retailers will follow their respective

policies.

• This policy may be updated from time to time without prior notice.

Customer Support

For any questions or assistance, please contact us at:

PrettyZoya.queries@gmail.com